Sales Operations Administrator

Department: Sales

Employment Type: Full Time

Location: North Hollywood, CA

Reporting To: Director of Sales Operations

Compensation: $24.00 / hour

Description

Pay: $24/hour
Type: Full-time, Monday–Friday
Location: North Hollywood, CA (On-Site)
Benefits: Medical, Dental, Vision, Life Insurance after 60 days

We're hiring a full-time Sales Operations Administrator to be the operational engine behind our sales team — processing orders in our ERP system, resolving customer inquiries before they become issues, and keeping sales projects on track. Located in North Hollywood, convenient to Burbank, Van Nuys, Glendale, and the greater San Fernando Valley. No cannabis industry experience required — we provide training.

What You'll Do

Review and process sales orders in the ERP system, ensuring accuracy before and after fulfillment
Communicate order details, updates, and changes directly with dispensary customers and internal teams
Manage special requests, order modifications, and exceptions, including sales rep requests and unique transportation needs
Process timely invoice changes, price adjustments, cancellations, returns, and pushed orders as needed
Support delivery drivers with issues that come up during deliveries
Maintain and update sales databases and records, ensuring data integrity
Deliver responsive, customer-first support and maintain a professional, positive presence in every interaction
Assist the Sales Operations team with larger projects that improve processes, reporting, and cross-functional efficiency
Adapt to changing priorities and take on ad hoc tasks as needed, full-time Monday through Friday
Uphold professionalism, confidentiality, and a positive, team-oriented attitude

What You'll Bring

High school diploma required
Exceptional written and verbal communication skills
A customer service mindset — you view every interaction as a chance to build trust internally and externally
Responsiveness: you act fast, anticipate needs, and follow up relentlessly
Growth mindset: you love to learn, iterate, and level up
Impeccable organization, attention to detail, and ability to juggle multiple priorities
Proficiency in Microsoft Office and Google Suite; experience with ERP systems and/or Asana is a big plus
Self-starter energy — you're great working alone or with a team
Dependable, punctual, and able to adapt
Passionate, enthusiastic, and solution-focused

Also relevant if you have experience as: Sales Administrator, Sales Coordinator, Sales Support Specialist, Sales Support Coordinator, Order Processing Coordinator, Order Management Specialist, Customer Service Administrator, or Sales Administrative Assistant.

What We Bring

Medical/Dental/Vision Insurance Paid Company Holidays

Paid Time Off Employee Assistance Program

Complimentary Life Coach Pet Insurance

Initial Screen

Recruiter Interview

Hiring Manager Interview

Background Check

Onboarding